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Newsletter: Did You Receive Business Catalyst's Recent "Final Reminder" Email?

Below is the email newsletter sent to all our Business Catalyst clients on 31 March, 2016 regarding Adobe's poorly titled email announcement.

Dear Recipient,

We are aware that some of our clients have received a "final reminder" email from Business Catalyst informing them of email updates that are scheduled to take effect today, 31 March, 2016.

While the email clearly explains why the changes are being made, we think it does a poor job of explaining what is required.

(Also, ironically, it was the first and only email notification regarding the changes, making the phrase "final notice" inappropriate and stress-inducing.)

No Need to Panic

The first point we would like to make is that the changes are no longer taking effect until 15 April, as per this Business Catalyst update (link actually included in Business Catalyst's original email but very easily missed). So there is no need to panic - you have plenty of time to make the required changes.

BC Email Accounts Only

Secondly, the update only affects those who use Business Catalyst as their email provider. The update does not affect customers who are using a third party email provider such as Google Apps or Microsoft 365.

If you are unsure as to whether Business Catalyst is your email provider, it is easy to check. Simply log into the BC Admin (in your browser, go to and in the left hand menu select Site Settings > Email Accounts.

If a message appears saying something to the effect of "your email is configured with another provider", you can safely close this email and forget all about it.

If you see your email address(es) listed, then BC is your email provider and you need to continue reading.

What Changes Do I Need To Make?

You will need to make changes if you access your BC email using any third party email client. An "email client" is a programme that allows you to receive, read and send emails. It may be a cloud-based application like Gmail or Office 365 or a programme installed on your device like Outlook or Thunderbird.

You need to alter your settings as follows:

Inbound (receive emails)

  • Inbound Server: (note the double "e")
  • Inbound Server Type: IMAPS (993) or POP (995)
  • User Name:
  • Connection Security: SSL or TLS
  • Authentication Method: Normal Password
    (This is the password that you use to log into BC's webmail interface, not your Gmail or Office 365 password, etc)

Outbound (send emails)

  • Outbound Server: (note the double "e")
  • Outbound Server Type: SMTPS (465)
  • User Name:
  • Connection Security: SSL or TLS
  • Authentication Method: Normal Password

If you run into trouble or have further questions, please don't hesitate to get in touch via phone or email.

Tags: business catalyst, email